Return FAQ’s

What is your return policy?

We hope you love what you ordered, but in case you don’t, you can return your purchase if:

• Product is not the right size
• Product is damaged or defective
• Product is not as described

How long do I have to make a return?

All items must be returned according to the instructions below within 30 days.

What are my refund options?

Purchases that are returned according to this policy will receive a full refund.

When will I receive my refund?

Returns will be processed within 1-2 weeks of the date we receive your returned item.

Return Shipping Instructions

We’re happy to offer pre-paid return labels for quick, convenient return service.

Return Instructions

Please contact us at info@heatherprinting.com to initiate a return.
Include your proof of purchase or order number, as well as the reason for your return request.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
We will also notify you of the approval or rejection of your refund.
If your return request is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a few days.

Late or missing refunds
If you haven’t received a refund yet, please first check with your bank or credit card company. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@heatherprinting.com.

Shipping

To return your product, mail your product to:

Heather Woods

Please contact us before starting the refund process and we will proceed according to the situation.

We’re available to support you via

Service Tel: +1 302-204-1176

Email: info@heatherprinting.com

Return Address: 212 Jay Street Brooklyn, NY 11201

Please do not send your purchase back to the manufacturer.

Please enclose the following information:
Your name and billing address
Your order confirmation number, if available
The original purchase price and approximate date of the purchase

If you are shipping an item over $75, please consider using a trackable shipping service or
purchasing shipping insurance. We don’t guarantee that we will receive your returned item.